FAQ

Q: Where is THINKCLOUD located? When was it founded?

A: THINKCLOUD is located in Shenzhen, China, and was founded in 2018.

 

Q: Is THINKCLOUD a wholly-owned enterprise and an independent business?

A: Yes.

 

Q: What are your main products and markets?

A: We sell approximately 300 types of electronic components globally, with a product line that includes various semiconductor parts, interconnect devices, passive components, and electromechanical components. Our primary markets are Europe and Asia. Among the brands we represent, an increasing number are local Chinese alternative brands.

 

Q: Are the inventory and prices on the THINKCLOUD website real and valid?

A: Yes, you can place an order directly online, and we will ship within 24 hours.

 

Q: Where does the inventory data for the chip mall come from?

A: THINKCLOUD’s inventory is sourced from electronic component manufacturers and their authorized channels.

 

Q: Can the prices be negotiated?

A: The published prices are non-negotiable. The prices listed on THINKCLOUD.com are entirely determined by the electronic component manufacturers and their authorized distributor divisions. We inform these sellers about market trends, but aside from offering site-wide discounts or other THINKCLOUD.com promotional activities, we do not play an active role in pricing.

 

Q: Can I submit a purchase order via email?

A: We understand that some customers’ business processes do not allow purchasing agents to enter orders online. We also recognize that some buyers may feel uncomfortable placing orders online. We welcome all orders submitted to THINKCLOUD, whether online or offline, and we have a well-trained e-commerce support team ready to assist you.

 

Q: How is shipping arranged?

A: Customers can select from industry-leading shipping companies at checkout, including FedEx, UPS, and DHL. After each purchase is shipped, all relevant shipping and tracking information, including the air waybill number, will be automatically provided.

 

Q: What if the product I want is out of stock or not listed?

A: Use the “Notify Me” button on the product page to receive updates. Alternatively, contact us for immediate assistance or consider available alternative products in our store.