Privacy Policy
Who Are We, and What Is the Scope of This Privacy Policy?
As a data controller, THINKCLOUD ("we," "us," or "our") processes certain personal data to enable you to use our e-commerce store and benefit from our products. This Privacy Policy describes our data processing activities and provides you with information about your data-related rights.
This Privacy Policy applies to all websites operated under our domain (cloudchipmall.com), including our e-commerce store and related activities such as order fulfillment and marketing operations. Please note that in some cases, our website may contain links to external third-party websites that we do not operate. We encourage you to review their privacy policies.
Additionally, if you order our products through a third-party platform (e.g., Amazon), that third party may process your data for its own purposes as a data controller. For more details on their data processing practices, please refer to their respective privacy policies.
If you want to learn more about cookies and similar technologies, please refer to our Cookie Policy.
What Personal Data Do We Process, for What Purpose, and on What Legal Basis?
1. Providing Services
THINKCLOUD needs to process your contact information, including your name, phone number, email address, shipping details, and payment and order details (e.g., payment method, product information, order date, and shipping method) to:
· Execute purchase agreements, including shipping, delivery, and payment processing.
· Respond to inquiries, manage your account, and provide other customer services.
· Handle claims, returns, complaints, and warranty requests.
· Provide non-promotional service-related communications, such as security alerts, fraud warnings, account restrictions, or contract updates.
· Offer additional services you may request.
Additionally, in some cases, we may process your social security number or date of birth when required. The legal basis for processing this data is our contractual obligation under Article 6(1)(b) GDPR in the form of our service terms.
2. Marketing
We process your contact information, including your email and phone number, for marketing purposes. For personalized marketing communications, we may also process your order history (i.e., previously purchased products) and your interests as indicated by cookies (see Cookie Policy for details). Marketing activities include:
· Sending newsletters, product updates, reminders, recommendations, promotions, and other marketing communications via email or post.
· Sending promotional messages via SMS, WhatsApp, or Facebook Messenger.
· Targeting promotional content to you and third-party platforms, including Facebook, Instagram, and TikTok.
· Sending push notifications, including marketing messages.
The legal basis for marketing communications and social media targeting is either your consent (Article 6(1)(a) GDPR) or THINKCLOUD’s legitimate interest in direct marketing (Article 6(1)(f) GDPR). The applicable basis depends on whether you are an existing or new customer, the marketing method used, and the promotional content.
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your marketing preferences in your profile settings.
To enhance your experience and provide tailored promotions, we create customer segments and profiles based on:
· Your purchase history.
· Your device and network information.
· Your interactions on our website and third-party sites (if you have accepted cookies).
· Your engagement with our communications, including social media pages.
· Your provided birth date (if applicable).
The legal basis for profiling and targeted marketing is our legitimate interest under Article 6(1)(f) GDPR.
Community
We value your feedback and encourage suggestions for improvement or new products. We may operate customer communities on platforms like Facebook. We process activity insights from these groups, such as member participation and engagement levels, to understand customer interactions. The legal basis for processing community engagement data is our legitimate interest under Article 6(1)(f) GDPR.
We also operate a referral program where you can recommend THINKCLOUD to your friends. You may share your referral code or submit your friend’s contact details, and we will notify them via an appropriate channel (e.g., email). The legal basis for this processing is our legitimate interest in connecting with potential customers and providing referral benefits to existing customers.
Other Purposes
We may also use personal data collected through cookies or other means for the following purposes:
· Ensuring the security of our website and services, including preventing data breaches.
· Fraud prevention.
· Research and development of our website and services (using aggregated or anonymized data).
· Complying with legal or court orders (e.g., anti-money laundering or customer verification checks).
· Establishing, exercising, or defending legal claims.
The legal basis for these actions is our legitimate interest (Article 6(1)(f) GDPR) in fraud prevention, service security, and legal compliance. If processing is required to fulfill legal obligations, the legal basis is Article 6(1)(c) GDPR.
Where Do We Obtain Your Data, and Who Do We Share It With?
We generally process personal data that you provide directly or that is generated through your use of our services. However, we may engage service providers to assist with our operations. These providers include:
· E-commerce platforms
· Payment service providers
· Credit check agencies
· Customer relationship management (CRM) platforms
· Customer support services (e.g., live chat providers)
· Marketing platforms and social media services
· Shipping and delivery companies
· Debt collection agencies
· Loyalty, rewards, and referral program providers
· Companies within our corporate group
· Third parties in case of business transactions (e.g., mergers, acquisitions, or liquidation)
If legally required or mandated by court orders, we may also share your data with law enforcement or other relevant authorities.
Do Third Parties Act as Joint Controllers?
When THINKCLOUD uses Facebook Business Tools, such as social plugins, pixels, or SDKs, Facebook Ireland may act as a joint controller for certain personal data processing. The same applies to Facebook Page Insights analytics. For more details on how Facebook processes your data, please review their privacy policy.
How Is Your Data Protected?
THINKCLOUD implements comprehensive technical and organizational security measures to protect your data. These measures are regularly reviewed and updated in accordance with technological advancements. We also ensure that our suppliers comply with appropriate security measures through contractual agreements.
When Do We Delete Your Data?
Your data is stored only as long as necessary for the purposes defined in this policy, including compliance with legal obligations such as product warranties or financial record-keeping.
What Are Your Rights Regarding Our Data Processing, and How Can You Contact Us?
In addition to receiving this Privacy Policy, you have the following rights under applicable law:
· Right to access your data.
· Right to rectify incorrect or incomplete data.
· Right to be forgotten (data deletion or anonymization).
· Right to restrict processing under certain conditions.
· Right to data portability.
· Right to object to processing, including profiling and direct marketing.
· Right not to be subject to automated decision-making that significantly affects you.
· Right to file a complaint with a data protection authority.
You may exercise these rights or contact us at sale25@dn-ic.com.
If you request access to your data, we will provide it in a common machine-readable format (e.g., PDF).
For any questions or comments regarding our Privacy Policy, please contact us at sale25@dn-ic.com.